Shipping Policy
Shipping Policy
Thank you for choosing Trueform. Please take note of our shipping policy.
Taxes & Duties
All prices displayed on our website are exclusive of taxes.
Applicable sales tax will be calculated and added at checkout based on your shipping address and local tax regulations.
Customers within the United States may see taxes applied depending on the state or region.
We do not charge any additional hidden fees.
International Orders
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees determined by the destination country.
These fees are not included in our product prices or shipping rates and are the customer’s responsibility.
Shipping Cost :
United States Free shipping on orders over $75, Flat rate of $8.90 for orders under $75
United Kingdom Free shipping on orders over $75, Flat rate of $6.99 for orders under $75
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Processing Time:
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All orders undergo a processing time of 1-3 business days before being shipped by USPS.
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All orders undergo a processing time of 1-3 business days before being shipped by USPS.
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Mapping for Some Products:
- Certain products may undergo mapping, a process that takes up to 5 business days, mainly for high-demand SKUs that may run out of stock quickly at our main warehouse.
- Certain products may undergo mapping, a process that takes up to 5 business days, mainly for high-demand SKUs that may run out of stock quickly at our main warehouse.
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Shipping Duration:
- Shipping times vary between 6 to 12 business days, depending on the carrier.
- You will receive a tracking number once your order is processed.
- For inquiries or concerns, contact us at support@trueformwear.com.
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Lost or Undelivered Orders:
- We are not liable for lost or undelivered orders by your local carrier.
- If notified of "unable to deliver," we will inform you and offer support.
- It is the customer's responsibility to liaise with your local carrier for resolution.
Incomplete or Incorrect Addresses:
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- We do not take responsibility for undelivered orders due to incomplete or wrong addresses.
- Customers must provide accurate shipping details, and address changes must be communicated within 24 hours of order placement.
Contact Us
Email: support@trueformwear.com
Phone: + (850) 407-2972
Phone Support Hours:
Monday–Saturday, 8:00 AM–8:00 PM (US PST)
Address:
1500 NW North River Dr
Miami, FL 33125
United States