FAQ
Frequently Asked Questions
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once your order is processed, you’ll receive a confirmation email with tracking details as soon as your package ships.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help if the order hasn’t entered processing yet.
Shipping
Where do you ship from?
We ship from trusted fulfillment partners to ensure fast and reliable delivery.
How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 5–12 business days after shipment. Delivery estimates are provided at checkout.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping times and rates vary by country.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with your tracking number so you can follow your delivery.
Returns & Refunds
What is your return policy?
We want you to love your purchase. If you’re not satisfied, you may request a return within 14 days of delivery, provided the item is unused, unworn, and in original condition.
How do I start a return?
To begin a return, please contact our support team with your order number. We’ll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed back to the original payment method within 5–7 business days.
Products & Sizing
How do I choose the right size?
Each product page includes a size guide to help you find the best fit. If you’re between sizes, we recommend sizing up for comfort.
Are your products true to size?
Yes, our products are designed with a modern, tailored fit. Please refer to the size guide for precise measurements.
Payments & Security
What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processors to protect your personal and payment information.
Contact & Support
How can I contact TrueFormWear?
You can reach us anytime through our Contact Us page or by email. Our support team is happy to assist you.
When will I hear back from support?
We typically respond within 24–48 business hours, excluding weekends and holidays.
Additional Information
Do you offer promotions or discounts?
Yes! We regularly offer promotions and exclusive deals. Sign up for our emails to stay updated.
Where can I learn more about your brand?
Visit our About Us page to learn more about our mission and what makes TrueFormWear different.