Refund & Return Policy
At TrueForm Wear, we want you to be happy with your order. Please review our policy below for a smooth and transparent process.
Order Changes & Cancellations
Changes or cancellations can only be requested within 12 hours of placing the order. After that, the order is already being processed and can’t be modified.
Order Processing & Delivery
Orders are processed within 1-3 business days, and shipping takes 6-12 business days depending on the carrier. You’ll receive a tracking number once your order is processed. If your order hasn’t arrived within 21 business days of purchase, contact us and we’ll refund or reship it at no cost to you. Please make sure your shipping address is correct at checkout, as we can’t be responsible for orders delivered to an incorrect address.
Returns
Returns are accepted within 30 days of delivery, for US orders only. Items must be unworn, unwashed, and undamaged, with original tags, card, and packaging. Items showing signs of use or damage may be refused or subject to a deduction. We reserve the right to deny returns on sale items. Non-returnable items: custom-made goods, hygiene products, opened cosmetics, and gift cards. Orders of 7 or more items follow the Bulk Order terms in our Shipping Policy.
Your Return Options
- Exchange: a different size, color, or product.
- Store credit: no handling fee, free return shipping, plus a bonus credit on your next purchase.
- Refund to original payment method: a $10 flat return shipping fee is deducted, or you can ship with your own carrier.
Sizing
Please check our size chart before ordering. We recommend choosing your size by chest measurement and sizing up if you’re between sizes.
Damaged, Defective, or Incorrect Items
Contact us within 14 days of delivery with your order number and photos. We’ll cover return shipping and offer a free replacement or a full refund. If you received the wrong size or color due to an error on our part, you’ll get an instant refund or replacement at no cost.
Refunds
Refunds are issued to the original payment method within 14 days of us receiving and inspecting your return. Your bank may take an additional 5-10 business days to show the credit. Original shipping costs are non-refundable unless the return is due to our error. Sale and discounted items may not be eligible for refunds, but we may offer partial or full refunds case by case at our discretion. If part of a BOGO or bundle is returned, the discount is recalculated and the refund reflects the adjusted price.
Return Process
- Email support@trueformwear.com with your order number, return reason, and relevant photos.
- Ship your return with tracking and email us the tracking number.
- Once we receive and inspect your item, we’ll process your refund.
Chargebacks
Before opening a dispute with your bank, please contact us. We respond within 24 business hours and will do our best to resolve any issue directly.
Contact Us
Email: support@trueformwear.com
Phone: +1 (850) 407-2972
Phone support hours: Monday to Saturday, 8:00 AM to 8:00 PM PST
Address: 1500 NW North River Dr, Miami, FL 33125